I've read that Ursulie at The Drowning Wench (the pub you start in next to Baderon) is the NPC where you order your Retainer, but for me (as of 8/21/2010) she only states "Might you come back later when my hands aren't as full? I apologize for the inconvenience."
I don't know about your city, but have you completed all the starting instances? Also, do you already have a retainer on another character? It might not make a difference, but I've read something about a limit of one retainer and I'm not sure whether it's per character or account. --Alephnot 02:42, 6 October 2010 (UTC)
i think i manage to find a loop to the one retainer per character in which players can get a retainer from each city.so far i have one in gridania and Limsa lomnisa(sp). I haven't tried Ul'dina yet. —The preceding unsigned comment was added by Sinperhezine (talk • contribs).